Frequently Asked Questions

betr requires identity verification (KYC) before you can make withdrawals. Accepted Philippine government-issued IDs include:

• PhilSys National ID
• Philippine Passport
• Driver's License (LTO)
• SSS / GSIS ID
• Voter's ID
• PRC ID

You'll also need to submit a selfie holding your ID. KYC verification is typically completed within 24 hours on business days.

No. betr strictly allows only one account per person. Creating multiple accounts is a violation of betr's Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the "Forgot Password" feature on the betr Login page to recover access to your existing account.

Go to the betr Login page and click "Forgot Password." Enter the email address registered to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam folder or contact our support team at [email protected].

betr supports a wide range of Philippine payment methods, including:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier

All transactions are processed in Philippine Peso (₱). betr does not currently accept cryptocurrency deposits.

The minimum deposit on betr is ₱100 for most payment methods, including GCash and PayMaya. Some bank transfer methods may have a higher minimum of ₱200. There is no maximum deposit limit, though very large deposits may require additional verification in line with our Anti-Money Laundering (AML) obligations.

GCash and PayMaya deposits are credited to your betr account instantly — usually within seconds. Online bank transfers (BPI, BDO, Metrobank) typically take 5–15 minutes. Over-the-counter payments may take up to 1 hour to process. If your deposit hasn't appeared after 1 hour, please contact our support team with your transaction reference number.

The minimum withdrawal on betr is ₱200. Withdrawals are processed back to the same payment method used for your deposit — for example, if you deposited via GCash, your withdrawal will be sent to your GCash wallet. This is a standard anti-fraud measure to protect all betr players.

betr processes withdrawal requests within 24 hours on business days. GCash and PayMaya withdrawals are typically completed within 1–3 hours once approved. Bank transfers to BPI, BDO, or Metrobank may take 1–2 business days depending on your bank's processing times. Verified accounts enjoy faster withdrawal processing as a priority benefit.

Common reasons for a delayed withdrawal include: incomplete KYC verification, an active bonus with unmet wagering requirements, a mismatch between your account name and payment method name, or a withdrawal request submitted outside business hours. If your withdrawal has been pending for more than 24 hours, please contact [email protected] with your withdrawal reference number.

The betr welcome bonus is automatically credited to your account after your first qualifying deposit. Make sure you meet the minimum deposit requirement and that you haven't opted out of promotions during registration. The bonus will appear in your account balance within a few minutes of your deposit being confirmed. Check the Promotions page for current welcome bonus terms and wagering requirements.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Different games contribute differently — slots typically count 100%, while table games may count less. Always read the specific bonus terms carefully.

betr offers a comprehensive game library tailored for Filipino players, including:

• Slots: Hundreds of titles from top providers with varying RTPs and themes
• Live Casino: Baccarat, Blackjack, Roulette, and Sic Bo with live dealers
• Sports Betting: PBA, NBA, UFC, boxing, football, and more
• Bingo: Multiple bingo variants with real-time draws
• Fishing Games: Including the popular Bombing Fishing arcade game

New games are added regularly — check the betr Casino lobby for the latest additions.

Yes! betr is fully optimised for mobile browsers on both Android and iOS devices. You can access the full betr experience — including all games, deposits, withdrawals, and account management — directly from your mobile browser without needing to download a separate app. Simply visit betr.run on your phone's browser and log in to your account.

You can set daily, weekly, or monthly deposit limits from your betr account settings under "Responsible Gaming." Limits take effect immediately once set. If you want to reduce your limit, the change applies right away. If you want to increase a limit, a mandatory 24-hour cooling-off period applies before the increase takes effect — giving you time to reconsider. Visit our Responsible Gaming page for full details.

betr offers both temporary and permanent self-exclusion. To self-exclude, go to Account Settings → Responsible Gaming → Self-Exclusion. You can choose a cooling-off period (24 hours, 7 days, or 30 days) or opt for permanent exclusion. Self-exclusion takes effect immediately and cannot be reversed during the chosen period. Your account balance will be preserved and returned to you upon the end of a temporary exclusion, or refunded immediately for permanent exclusion. For more information, visit our Responsible Gaming page.

You must be 21 years or older to register and play on betr. This is a mandatory requirement under Philippine law and PAGCOR regulations. betr strictly enforces this through age verification at registration and during KYC. Any account found to belong to a player under 21 will be immediately suspended and all funds returned. Underage gambling is strictly prohibited.