At betr, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have under Philippine data privacy law.
These highlights summarise our key privacy commitments. The full policy below contains the complete details.
Every piece of data transmitted between your device and the betr platform is protected by 256-bit SSL encryption — the same standard used by BPI, BDO, and Metrobank. Your personal and financial data is never sent in plain text.
betr complies fully with Republic Act No. 10173, the Data Privacy Act of 2012, and the regulations of the National Privacy Commission (NPC). Your rights as a data subject under Philippine law are fully respected and upheld.
betr does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the betr platform and to comply with our legal obligations.
As a betr player, you have the right to access, correct, and request deletion of your personal data. You can also object to certain types of processing and withdraw consent where processing is based on consent.
Receiving betr promotional emails and SMS is always optional. You can opt out of marketing communications at any time through your account settings or by contacting our support team — no questions asked.
Your personal data is stored on secure servers with access restricted to authorised betr personnel only. We conduct regular security audits and maintain strict internal data access controls to prevent unauthorised access.
Your Privacy Matters: This Privacy Policy describes how betr ("we," "us," "our") collects, uses, stores, and protects the personal information of players and visitors ("you," "your") in accordance with Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations. By using the betr platform, you consent to the practices described in this policy.
betr is committed to protecting the privacy and personal data of every player who uses our platform. We understand that when you share your personal information with us — whether to create an account, make a deposit, or contact our support team — you are placing trust in us. We take that trust seriously.
This Privacy Policy applies to all personal data collected through the betr website at betr.run, any associated mobile applications, and all services offered by betr. It applies to registered players, prospective players who browse the platform without registering, and any individual who contacts betr for support or information.
This policy should be read alongside our Terms & Conditions, which govern your use of the betr platform. Terms not defined in this policy have the meanings given to them in the Terms & Conditions.
For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, betr is the personal information controller in respect of the personal data collected through the betr platform. This means betr determines the purposes and means of processing your personal data.
betr has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with applicable data privacy laws and for handling data subject requests. You may contact the betr DPO at the email address provided in Section 14 of this policy.
betr collects the following categories of personal data, depending on how you interact with the platform:
Sensitive Personal Information: betr may collect certain sensitive personal information as defined under the Data Privacy Act, including government ID numbers required for KYC verification. This information is collected only where strictly necessary for legal compliance and is subject to enhanced security controls.
betr collects personal data through the following means:
betr uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and KYC data |
| Processing deposits and withdrawals | Financial and identity data |
| Verifying player age and eligibility (21+) | Date of birth, government ID data |
| Anti-money laundering and fraud prevention | Identity, financial, and technical data |
| Providing customer support | Identity, contact, and communications data |
| Personalising your gaming experience | Usage and game history data |
| Sending promotional communications (with consent) | Contact and preference data |
| Responsible gaming monitoring | Usage, financial, and game history data |
| Regulatory compliance and reporting | Identity, financial, and transaction data |
| Platform security and technical improvement | Technical and usage data |
betr processes your personal data on the following legal bases under the Data Privacy Act of 2012:
betr does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients only where necessary and subject to appropriate safeguards:
No Cross-Border Transfers Without Safeguards: Where personal data is transferred outside the Philippines, betr ensures that appropriate safeguards are in place in accordance with NPC guidelines, including contractual clauses that provide equivalent data protection standards.
betr uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how you use the platform.
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the betr platform.
betr retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.
Specifically:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with betr's data disposal procedures.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by betr:
Exercising Your Rights: To exercise any of the above rights, please contact the betr Data Protection Officer at [email protected] with the subject line "Data Subject Request." We will acknowledge your request within three (3) business days and respond within fifteen (15) business days, as required by the NPC.
betr implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, betr will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected data subjects without undue delay, in accordance with NPC Circular No. 16-03.
The betr platform is strictly intended for individuals who are 21 years of age or older. betr does not knowingly collect personal data from individuals under the age of 21. If betr becomes aware that personal data has been collected from an individual under 21, that account will be immediately closed and all associated data will be deleted, except where retention is required by law.
If you believe that a minor has registered on the betr platform, please contact us immediately at the details provided in Section 14.
betr reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
Where changes are material, betr will notify registered players by email or through an in-platform notification prior to the changes taking effect. Your continued use of the betr platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how betr protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way betr handles your personal data, please contact our Data Protection Officer:
betr Data Protection Officer
Email: [email protected]
Subject line: "Data Privacy Enquiry" or "Data Subject Request"
We aim to respond to all privacy-related enquiries within three (3) business days.
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have not been adequately addressed by betr.
betr keeps your personal information secure so you can focus on what matters — enjoying the best online casino and sports betting experience in the Philippines.
🔞 Must be 21 or older to play. Please gamble responsibly.